Legal Center

This Privacy Policy explains how Relatones LLC ("Relatones," "we," "us," or "our") collects, uses, discloses, and protects personal information through our website at relatones.com (the "Site"), our marketing communications, and the corporate training, assessment, and consulting services we provide (collectively, the "Services"). It also describes the choices and rights you have regarding your personal information.

By using the Site or the Services, or by submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or submit information to us.

1. Scope and Application

This Privacy Policy applies to personal information we collect:

• Through the Site, including web forms (the Free Skills Gap Assessment, the Book a Free Demo form, the Training ROI Calculator, lead-magnet download forms, the contact form, and the newsletter signup);
• Through our email, telephone, and electronic communications with you;
• In the course of providing training and consulting Services to our business clients; and
• From third parties and publicly available sources, as described below.

This Policy does not apply to third-party websites or services we do not control, even if we link to them, or to information you provide to our business clients directly.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide, including when you complete a form, request a demo or proposal, communicate with us, or purchase Services. Depending on the interaction, this may include:

• Identity and contact data: first and last name, business email address, telephone number, and job title or role.
• Company data: company name, company or team size, industry, and the U.S. states in which your company operates.
• Assessment and interest data: self-reported training gaps and needs, delivery-format preferences, the resources you download, and the inputs you enter into the Training ROI Calculator.
• Communications data: the contents of emails, messages, call notes, and other communications you send us.
• Transaction and engagement data: billing contact, purchase history, proposals, statements of work, and records related to training programs delivered to your organization.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, tags, and similar technologies, including:

• Device and log data: IP address, browser type and settings, operating system, device identifiers, referring/exit pages, and date/time stamps.
• Usage and analytics data: pages viewed, links clicked, time on page, sessions, and conversions, collected primarily through our analytics platform.
• Security and network data: information processed by our hosting and content delivery provider to deliver the Site securely and mitigate abuse.

For more detail, see our Cookie Policy.

2.3 Information From Third Parties

We may receive personal information about you from our service providers and integration partners, from referral partners and business clients who refer you to us, and from publicly available business-information sources used to verify or supplement business contact details.

2.4 Sensitive Personal Information

We do not seek to collect "sensitive personal information" as defined under California law (such as Social Security numbers, financial account credentials, precise geolocation, or information about health, race, or religion) through the Site. Please do not submit such information through our forms. If we process sensitive personal information while delivering Services to a client, we do so only as a service provider under that client's direction.

3. How We Use Personal Information

We use personal information to:

• Respond to inquiries, schedule and conduct demos, and prepare proposals and statements of work;
• Deliver, manage, and improve the Services, including training programs, assessments, and related documentation;
• Deliver requested resources (guides, checklists, templates, and calculator results);
• Send marketing and informational communications, subject to your right to opt out at any time;
• Contact you by telephone where you have provided your number and consented, including the "within 24 hours" call you request when you submit a demo or assessment form;
• Operate, secure, and improve the Site and conduct analytics;
• Process payments and maintain business records;
• Comply with legal obligations, enforce our agreements, and establish, exercise, or defend legal claims; and
• Detect, prevent, and respond to fraud and security incidents.

We will not use personal information for materially different, unrelated, or incompatible purposes without providing you notice.

4. Marketing Communications and Your Choices

We send commercial and informational emails consistent with the federal CAN-SPAM Act and applicable state law. Every marketing email includes an unsubscribe link, and you may opt out at any time by clicking it or emailing Info@Relatones.com. Even if you opt out of marketing, we may still send transactional messages relating to Services you have purchased.

Telephone and text contact. If you provide a telephone number and consent through our forms, you agree that we and our authorized representatives may contact you at that number, including by automated means or prerecorded message where applicable, for the purposes you requested (such as a demo call). Consent to such calls or texts is not a condition of purchasing any Service. Message and data rates may apply. You may withdraw consent at any time by telling us during a call, replying STOP to a text, or emailing Info@Relatones.com.

5. Cookies and Tracking Technologies

We use strictly necessary cookies to operate the Site, analytics cookies (through our analytics platform), and functional cookies to remember preferences. We do not currently use the Site to serve targeted third-party advertising. The Site honors recognized opt-out preference signals, including the Global Privacy Control (GPC), as a valid request to opt out of any "sale" or "sharing" of personal information for the browser and device on which it is enabled. See our Cookie Policy for details and instructions.

6. How and Why We Disclose Personal Information

We disclose personal information only as described below. We do not sell personal information in exchange for money.

6.1 Third-Party Service Providers

We share your personal information with third-party service providers who assist us in operating our website, delivering our services, and communicating with you. These providers are contractually required to use your information only to perform services on our behalf and may not use it for their own purposes. All providers we use store data in the United States or in jurisdictions with equivalent data protection standards. We do not sell your personal information to any third party.

6.2 Professional Advisors and Business Partners

We may disclose personal information to our auditors, attorneys, accountants, and insurers as reasonably necessary, and to referral or co-marketing partners where you have engaged with a partner program or consented.

6.3 Legal, Safety, and Compliance

We may disclose personal information when we believe in good faith it is necessary to comply with law, regulation, legal process, or governmental request; to enforce our agreements; to protect the rights, property, or safety of Relatones, our clients, or others; or to detect and address fraud or security issues.

6.4 Business Transfers

If Relatones is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections and continued application of this Policy or a successor policy.

6.5 With Your Direction or Consent

We may disclose personal information for any other purpose disclosed at collection or with your consent.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide the Services, maintain business and accounting records, comply with legal obligations, resolve disputes, and enforce our agreements. Marketing contact data is retained until you unsubscribe or request deletion, subject to records we must keep by law. Retention of client engagement records is governed by our Master Services Agreement and Data Processing Addendum.

8. How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure, including transport encryption (TLS/SSL), access controls, vendor security review, spam and bot mitigation on web forms, and protections provided by our hosting and CDN provider. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Children's Privacy

The Site and Services are intended for businesses and for individuals who are at least 18 years old, acting in a professional capacity. The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. If we learn we have collected such information without appropriate consent, we will delete it. Contact Info@Relatones.com with concerns.

10. Your California Privacy Rights (CCPA/CPRA)

This Section applies to California residents and supplements the rest of this Policy. For purposes of the CCPA, "personal information" does not include publicly available, deidentified, or aggregated information. Information we process solely as a service provider on behalf of a business client is addressed by our agreement with that client and is generally exempt from these rights as to Relatones.

10.1 Categories of Personal Information We Collect

In the preceding twelve (12) months, we have collected the following statutory categories:

10.2 How We Use and Disclose Each Category

We collect and use each category for the business and commercial purposes described in Sections 3 and 6. In the preceding twelve (12) months, we disclosed identifiers, customer records, commercial information, internet activity, geolocation, professional information, and inferences to our service providers for the purposes in Section 6.1.

10.3 "Sale" and "Sharing" of Personal Information

We do not sell personal information for monetary consideration. The CCPA defines "sale" and "sharing" broadly to include certain disclosures for valuable consideration or for cross-context behavioral advertising. To the extent any analytics technologies could be deemed a "sale" or "sharing," you may opt out as described in Section 10.5, and we honor the Global Privacy Control. We do not knowingly sell or share the personal information of consumers under 16.

10.4 Your California Rights

Subject to certain exceptions, California residents have the right to know/access, delete, and correct personal information; to opt out of any sale or sharing; to limit the use of sensitive personal information (note: we do not use sensitive personal information for purposes that trigger this right); and to be free from discrimination for exercising these rights.

10.5 How to Exercise Your Rights

Submit a request by emailing Info@Relatones.com. To opt out of any "sale" or "sharing," enable the Global Privacy Control in your browser or use the "Your Privacy Choices" link in the Site footer. We will verify your identity before fulfilling access, deletion, or correction requests. You may use an authorized agent, subject to proof of authorization and identity verification. We respond within the time periods required by law (generally 45 days, extendable by 45 days with notice).

10.6 "Shine the Light"

California Civil Code §1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes. Direct such requests to Info@Relatones.com.

10.7 Notice of Financial Incentives

Where we offer incentives (such as referral or mailing-list discounts) that constitute a "financial incentive" under the CCPA, we will provide the required notice and obtain opt-in consent, and you may withdraw at any time. The value of the data is reasonably related to the value of the offer.

11. Other U.S. State Privacy Rights

Residents of certain other states (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana) may have similar rights, including to access, correct, delete, and obtain a portable copy of personal information, and to opt out of targeted advertising, sale, and certain profiling. To exercise any such right or appeal a decision, contact Info@Relatones.com and identify your state of residence.

12. Third-Party Links and Services

The Site may link to third-party websites and resources (for example, file downloads hosted by Google Drive or partner sites). We are not responsible for their privacy practices or content. Review their privacy policies before providing personal information.

13. Data Location and International Users

Relatones is based in the United States, and our Services are directed to the U.S. market. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction. By using the Site, you consent to that transfer and processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will revise the "Last Updated" date and, where required by law, provide additional notice. Material changes are effective when posted unless otherwise stated. Your continued use after an update constitutes acceptance.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your California privacy rights, or need to reach us regarding your personal information, contact us at:

We will respond to verifiable consumer requests within 45 days of receipt. The effective date of this Privacy Policy is June 5, 2026.

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and Relatones LLC, a California limited liability company ("Relatones," "we," "us," or "our"), governing your access to and use of relatones.com and its subdomains (the "Site") and any content, tools, resources, and forms made available through it (collectively, the "Website Services"). By accessing or using the Website Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Website Services.

These Terms govern your use of the Site only. Paid training, assessment, and consulting services are governed by a separate written agreement (such as a Master Services Agreement and Statement of Work) between Relatones and the engaging organization. As to the paid Services, the signed services agreement controls over these Terms in the event of a conflict.

2. Eligibility and Authority

The Website Services are intended for businesses and for individuals at least 18 years old using the Site in a professional capacity. By using the Website Services, you represent that you are at least 18, that the information you provide is accurate, and that if you act on behalf of an organization, you have authority to bind it to these Terms.

3. The Website Services; Informational Nature

The Site provides information about Relatones and its offerings, lead-generation forms, downloadable resources ("Resources"), and interactive tools such as the Free Skills Gap Assessment and the Training ROI Calculator. The Website Services, including all Resources and tool outputs, are provided for general informational and educational purposes only. They are not tailored to your circumstances and are not a substitute for professional advice or for engaging Relatones under a written services agreement.

4. Forms, Submissions, and Communications Consent

When you submit a form, you agree the information you provide is accurate and that we and our service providers may process it as described in our Privacy Policy. You consent to receive electronic communications relating to your submission and to the Website Services. Where you provide a telephone number and consent on a form, you agree Relatones and its authorized representatives may contact you at that number — including by call, prerecorded message, or text where applicable — for the purpose you requested, such as the "within 24 hours" demo call. Consent is not a condition of any purchase. Message and data rates may apply. You may withdraw consent at any time (reply STOP to texts, ask us to stop during a call, or email info@relatones.com).

5. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Website Services for any unlawful, fraudulent, infringing, or harmful purpose;
• Submit false, misleading, or another person's information without authorization, or impersonate any person or entity;
• Attempt to gain unauthorized access to the Site, our systems, accounts, webhook endpoints, or any data, or interfere with the Site's operation or security;
• Introduce malware, conduct denial-of-service attacks, probe for vulnerabilities, or circumvent any security or rate-limiting measure;
• Scrape, harvest, or use automated means to collect data except as permitted by our robots directives, or use the Site to build a competing product or dataset;
• Reverse engineer, copy, frame, mirror, or create derivative works of the Site or its content except as expressly permitted; or
• Use the Website Services in violation of any law, regulation, or third-party right.

We may investigate and act against any suspected violation, including suspending access and reporting conduct to law enforcement.

6. Intellectual Property

6.1 Our Content

The Site and all content, design, text, graphics, the Relatones name and logo, trademarks, course outlines, methodologies, Resources, and tool outputs ("Our Content") are owned by or licensed to Relatones and protected by intellectual-property laws. Except for the limited license below, no rights are granted to you.

6.2 Limited License to Resources

Subject to these Terms, when you download a Resource through a Site form, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use that Resource for your own internal business purposes only. You may not resell, redistribute, publish, sublicense, or commercially exploit any Resource, or remove any proprietary notice, without our prior written consent.

6.3 Trademarks of Others

References to third-party standards, statutes, agencies, or products (for example, HIPAA, OSHA, CCPA, PCI DSS, CMMC, SOC 2, or named tools) are for identification only and do not imply endorsement, affiliation, certification, or sponsorship. All third-party marks belong to their respective owners.

6.4 Your Feedback

If you provide suggestions or feedback, you grant Relatones a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation.

7. No Professional Advice; No Guarantee of Compliance

The Website Services, including all Resources, assessment results, ROI calculations, blog content, statistics, and other materials, are provided for general informational and educational purposes only. They are not, and must not be relied upon as, legal, regulatory, compliance, human-resources, cybersecurity, financial, tax, accounting, or other professional advice for your particular situation.

• Relatones is a training company. It is not a law firm, and no attorney-client relationship is created by your use of the Website Services. We do not render legal opinions or determine your legal obligations.
• Laws, regulations, and standards (including HIPAA, OSHA and Cal/OSHA, the CCPA/CPRA, California SB 553 and SB 1343, PCI DSS, CMMC, and SOC 2) change frequently and apply differently to different organizations. Nothing on the Site constitutes a determination that any law applies to you or that you are or will be in compliance with it.
• Completing an assessment, downloading a Resource, using the ROI Calculator, or engaging our training Services does not guarantee, and Relatones does not warrant, that you will pass any audit, avoid any penalty, fine, citation, claim, breach, or incident, or achieve any particular regulatory, security, financial, or business outcome.
• Any completion records, certificates, or documentation we provide are training records intended to support your own record-keeping. They are not legal certifications of compliance and do not substitute for your own legal and compliance review.

You are solely responsible for evaluating your own legal and regulatory obligations and for consulting qualified, licensed professionals before acting. You assume all risk for any decision you make or action you take based on the Website Services.

8. Results, Statistics, and Forward-Looking Statements

Any testimonials, case studies, examples, benchmarks, or statistics are not a guarantee, promise, or prediction of your results. Individual results vary based on factors outside our control. Third-party statistics are presented as published by their sources, which we do not independently verify and do not warrant. Forward-looking statements about benefits or outcomes are not commitments.

9. Third-Party Links, Tools, and Resources

The Website Services may link to or rely on third-party websites, platforms, and tools (such as file hosting, analytics, email, and form-routing providers) that we do not control. We provide these for convenience only and are not responsible for their content, availability, security, or practices. Your use of any third-party service is governed by that party's terms and privacy policy, at your own risk.

10. Availability, Changes, and Termination

We may modify, suspend, or discontinue any part of the Website Services at any time, with or without notice. We do not guarantee the Site will be uninterrupted, timely, secure, or error-free. We may terminate or restrict your access at any time, including for violation of these Terms. Sections that by their nature should survive (including 6, 7, 8, 11, 12, 13, 14, 15, and 16) will survive.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE SERVICES, INCLUDING ALL CONTENT, RESOURCES, ASSESSMENTS, TOOLS, AND OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. RELATONES DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. RELATONES DOES NOT WARRANT THAT THE WEBSITE SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case such warranties are limited to the minimum scope and duration permitted by law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL RELATONES OR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE WEBSITE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, RELATONES'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE SERVICES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing limits liability that cannot be limited by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Relatones and its owners, officers, employees, contractors, agents, and licensors from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Website Services; (b) your violation of these Terms or any law; (c) your violation of any third-party right, including intellectual-property or privacy rights; or (d) any information you submit through the Site. We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate.

14. Governing Law and Venue

These Terms and any dispute relating to them or the Website Services are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 15, the exclusive venue for any permitted court action is the state and federal courts located in Sacramento County, California, and you consent to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute Resolution; Binding Arbitration; Class-Action Waiver

15.1 Informal Resolution First

Before initiating any formal proceeding, the parties will first attempt to resolve any dispute informally by sending written notice to the other (to Relatones at info@relatones.com) and negotiating in good faith for at least thirty (30) days.

15.2 Binding Arbitration

If not resolved informally, you and Relatones agree any dispute arising out of or relating to these Terms or the Website Services will be resolved by final and binding arbitration administered by JAMS (or, if unavailable, the AAA) under its rules then in effect, before a single arbitrator, seated in Sacramento County, California, or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator will have exclusive authority to resolve threshold issues of arbitrability, except as provided in Section 15.4.

15.3 Class-Action Waiver

YOU AND RELATONES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

15.4 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information. Nothing prevents either party from notifying a government agency of a complaint.

15.5 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to info@relatones.com within thirty (30) days after first accepting these Terms, stating your name and intent to opt out. If you opt out, Section 14 governs venue. If any portion of the class-action waiver is unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section continues to apply.

16. General Provisions

• Entire Agreement. These Terms and the documents incorporated by reference are the entire agreement regarding the Website Services and supersede prior understandings on that subject.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder remains in effect.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them freely, including in a merger, acquisition, or sale of assets.
• Force Majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
• Changes to Terms. We may revise these Terms by posting an updated version with a new "Last Updated" date. Material changes are effective when posted, and your continued use constitutes acceptance.
• Notices. Legal notices to Relatones must be sent to info@relatones.com and to the mailing address below.

17. Contact Us

This Cookie Policy explains how Relatones uses cookies and similar technologies on relatones.com (the "Site"). It supplements our Privacy Policy. By using the Site, you consent to the use of cookies as described here and as managed through your browser settings and any cookie controls we provide.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website function, remember preferences, and understand usage. We also use similar technologies such as pixels, tags, and local storage, referred to collectively as "cookies." Cookies may be first-party (set by us) or third-party (set by our providers), and session (deleted when you close your browser) or persistent.

2. Categories of Cookies We Use

The hidden "honeypot" field used on our forms to deter automated spam is not a cookie and does not track you; it is a form field invisible to human visitors.

3. How to Control Cookies

• Browser settings: most browsers let you block or delete cookies. Blocking strictly necessary cookies may impair functionality.
• Analytics opt-out: you may opt out of our analytics platform's tracking by installing the opt-out browser add-on provided by our analytics provider.
• Cookie banner / preferences (if enabled): set your choices in the banner or preference center where displayed.
• Global Privacy Control (GPC): the Site recognizes the GPC signal as a request to opt out of any "sale" or "sharing" of personal information for the browser and device on which it is enabled.

4. Do Not Track

Because there is no common industry standard for "Do Not Track" (DNT) signals, the Site does not currently respond to DNT. We do honor the Global Privacy Control as described above.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time and will revise the "Last Updated" date. Material changes take effect when posted.

6. Contact Us

1. General Informational Purpose

All content on relatones.com (the "Site"), including blog posts, guides, checklists, templates, toolkits, assessments, the Training ROI Calculator, statistics, and other resources ("Content"), is provided for general informational and educational purposes only. The Content is general in nature, is not tailored to your circumstances, and may not be current, complete, or applicable to your situation.

2. No Professional Advice

Relatones is a corporate training company. The Content and our Services do not constitute, and must not be relied upon as, legal, regulatory, compliance, human-resources, cybersecurity, financial, tax, accounting, insurance, or other professional advice. Relatones is not a law firm, and no attorney-client relationship is formed. References to laws, regulations, agencies, or standards (including HIPAA, OSHA and Cal/OSHA, the CCPA/CPRA, California SB 553 and SB 1343, PCI DSS, CMMC, and SOC 2) are general and descriptive only. Consult your own qualified, licensed professionals before making decisions; you act on the Content at your own risk.

3. No Guarantee of Compliance or Outcomes

4. Results and Testimonials

Any testimonials, case studies, examples, benchmarks, or statistics reflect particular situations and are not a guarantee or prediction of your results. Individual results vary based on many factors outside our control, and the experiences described may not be typical.

5. Third-Party Information and Statistics

The Site may cite third-party research, statistics, and sources. We present such information as published by its source and do not independently verify it or warrant its accuracy, completeness, or currency. Figures may change over time.

6. External Links

The Site may link to third-party websites and tools we do not control. We are not responsible for their content, accuracy, security, or practices, and a link does not imply endorsement. You access third-party resources at your own risk and subject to their terms.

7. Errors, Omissions, and Availability

While we strive for accuracy, the Content may contain errors or omissions, and the Site may be unavailable or interrupted at times. We make no warranty that the Site or Content will be accurate, complete, reliable, current, secure, or error-free.

8. "As Is"; Assumption of Risk

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RELATONES DISCLAIMS ALL WARRANTIES AND WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR USE OF, OR RELIANCE ON, THE SITE OR CONTENT. YOUR USE IS AT YOUR OWN RISK. THIS DISCLAIMER IS SUBJECT TO THE LIMITATION OF LIABILITY IN OUR TERMS OF SERVICE.

9. Contact Us

This Master Services Agreement ("Agreement") is entered into by and between Relatones LLC, a California limited liability company ("Relatones") and the client identified on the signature page ("Client"). Relatones and Client are each a "Party."

1. Definitions

• "Services" means the training programs, assessments, workshops, consulting, and related deliverables described in an SOW, delivered in any of the four formats (Blended, Live Virtual, Live In-Person, or Self-Paced).
• "Deliverables" means materials Relatones provides under an SOW, such as session materials, completion records, assessment outputs, and documentation.
• "Relatones Materials" means all training content, curricula, methodologies, frameworks, slide decks, templates, assessments, software, and know-how owned or licensed by Relatones, and all intellectual-property rights in them.
• "Client Materials" means data, content, and materials Client provides for use in the Services.
• "Personal Information" is addressed in the Data Processing Addendum (the "DPA").

2. Services and Statements of Work

Relatones will provide the Services described in each SOW executed by both Parties. Each SOW is incorporated into this Agreement. If a term in an SOW conflicts with this Agreement, this Agreement controls unless the SOW expressly overrides a specified Section for that engagement. No SOW is binding until signed by both Parties. Relatones may use qualified employees and subject-matter-expert subcontractors and remains responsible for their performance. Changes are effective only in a written change order signed by both Parties.

3. Client Responsibilities

Client will cooperate reasonably and, at its own expense and in a timely manner: provide accurate information and access; designate an authorized contact; ensure participant attendance and a suitable environment for delivery; obtain all consents and legal bases necessary for Relatones to process any Personal Information or Client Materials; make timely payments; and remain solely responsible for evaluating its own legal and regulatory obligations and for implementing and maintaining its own policies, controls, and compliance programs. Relatones is not responsible for delays or costs caused by Client's failure to meet these responsibilities.

4. Fees, Expenses, and Payment

• Fees. Client pays the fees stated in each SOW, in U.S. dollars. Unless an SOW states otherwise, a 50% deposit is due on SOW execution and the balance on completion or as milestones are met.
• Invoices. Undisputed invoices are due within thirty (30) days ("Net 30").
• Late payments. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law; Relatones may suspend Services on overdue accounts after notice.
• Expenses & taxes. Client reimburses reasonable pre-approved out-of-pocket expenses and is responsible for applicable taxes (excluding taxes on Relatones's net income).
• Cancellation / rescheduling. Sessions canceled or rescheduled with fewer than 10 business days' notice may incur the fees and non-recoverable costs stated in the SOW.

5. Term and Termination

This Agreement continues until terminated and governs all SOWs entered while in effect. Either Party may terminate for convenience on thirty (30) days' notice (not affecting an active SOW unless that SOW is also terminated), or for cause on written notice if the other materially breaches and fails to cure within fifteen (15) days (immediately for non-payment or breach of confidentiality or the DPA). On termination, Client pays for Services performed and non-cancellable obligations; each Party returns or destroys the other's Confidential Information on request, subject to legal retention. Provisions that should survive will survive.

6. Intellectual Property

As between the Parties, Relatones owns all right, title, and interest in the Relatones Materials. Subject to full payment and compliance, Relatones grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Deliverables and Relatones Materials provided under an SOW solely for Client's internal training and record-keeping for its own personnel. Client may not reproduce, distribute, modify, resell, sublicense, or create derivative works, or use them to train non-Client personnel or develop a competing offering, without prior written consent. Client retains its Client Materials and grants Relatones a license to use them to perform the Services. Relatones may use de-identified, aggregated data to improve its offerings.

7. Warranties; Disclaimers; Compliance Limitations

Relatones warrants that it will perform the Services in a professional and workmanlike manner. Client's exclusive remedy for breach is re-performance or refund of the fees for the non-conforming Services, on written notice within thirty (30) days of delivery. Each Party warrants it has authority to enter into this Agreement.

EXCEPT FOR THE EXPRESS WARRANTIES ABOVE, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS," AND RELATONES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL ACHIEVE ANY PARTICULAR RESULT.

8. Confidentiality

Each Party will use the other's Confidential Information only to perform under this Agreement, protect it with at least reasonable care, and not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations. Standard exclusions apply (public information, prior knowledge, independent development, rightful third-party receipt), and disclosure required by law is permitted with reasonable prior notice where allowed. Obligations continue for three (3) years after disclosure, and indefinitely for trade secrets.

9. Data Protection and Privacy

Each Party will comply with applicable privacy laws. Where Relatones processes Personal Information on Client's behalf, the DPA governs; Client is the business/controller and Relatones acts as a service provider/processor. Client is responsible for the lawfulness of the Personal Information it provides and for required notices and consents. If the Services involve HIPAA protected health information, the Parties will execute a separate Business Associate Agreement before any such information is shared.

10. Limitation of Liability

EXCLUSION OF INDIRECT DAMAGES. To the fullest extent permitted by law, neither Party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, regardless of theory and even if advised of the possibility.

LIABILITY CAP. To the fullest extent permitted by law, each Party's total cumulative liability arising out of or relating to this Agreement will not exceed the total fees paid or payable by Client under the SOW giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.

EXCLUSIONS FROM THE CAP. The cap and exclusion of indirect damages do not apply to Client's payment obligations; the Parties' indemnification obligations; breach of confidentiality; infringement or misappropriation of the other's intellectual property; or liability that cannot be limited by law (including gross negligence, willful misconduct, or fraud).

11. Indemnification

By Relatones. Relatones will defend Client against third-party claims that the Relatones Materials, used as authorized, infringe a U.S. intellectual-property right, and indemnify for resulting damages finally awarded or agreed; Relatones may modify or replace affected materials or refund related fees and has no obligation for claims arising from Client Materials, Client modifications, or use outside this Agreement.

By Client. Client will defend and indemnify Relatones against third-party claims arising from Client Materials or data; Client's use of the Services or Deliverables in violation of law or this Agreement; Client's failure to obtain necessary consents or legal bases for Personal Information; or Client's acts or omissions, including its compliance decisions and reliance on the Services. The indemnified Party will give prompt notice, allow the indemnifying Party to control the defense with reasonably acceptable counsel, and cooperate.

12. Insurance; 13. Independent Contractor; 14. Non-Solicitation

Relatones is an independent contractor; nothing creates a partnership, joint venture, agency, or employment relationship. During the term and for twelve (12) months after, neither Party will knowingly solicit for employment any individual who performed under this Agreement for the other, except through general advertising.

15. Dispute Resolution; Governing Law

This Agreement is governed by California law, without regard to conflict-of-laws principles. The Parties will first negotiate in good faith between senior representatives for thirty (30) days. Any unresolved dispute will be finally resolved by binding arbitration before a single arbitrator administered by JAMS, seated in Sacramento County, California; judgment may be entered in any court of competent jurisdiction. Either Party may seek injunctive relief in court to protect Confidential Information or intellectual property. The prevailing Party is entitled to its reasonable attorneys' fees and costs.

16. General Provisions

Force majeure excuses non-performance (other than payment) for events beyond a Party's reasonable control. Neither Party may assign without consent, except to a successor in a merger or sale of substantially all assets. Notices must be in writing (to info@relatones.com for Relatones). This Agreement, its Exhibits, and each SOW are the entire agreement; order of precedence is the DPA (for data matters), then this Agreement, then the SOW, unless a document states otherwise. Amendments require a signed writing. If any provision is unenforceable it will be modified minimally and the remainder remains effective. Neither Party will use the other's marks in marketing without consent, except Relatones may identify Client as a customer in general, non-confidential terms unless Client opts out. The Agreement may be executed in counterparts and by electronic signature.

The full executable version of this Agreement, including the Statement of Work form (Exhibit A) and the Data Processing Addendum (Exhibit B), is provided to clients during onboarding.

For Client Personal Information, Client is the "Business" (controller) and Relatones is the "Service Provider" (processor) under the California Consumer Privacy Act, as amended by the CPRA (the "CCPA"), and analogous U.S. state privacy laws. If this DPA conflicts with the Agreement regarding the processing of Personal Information, this DPA controls.

1. Roles and Scope

Relatones processes Client Personal Information only on Client's behalf and for the business purposes described in the Agreement and this DPA, as documented in writing by Client, unless required by law. The subject matter, nature, purpose, duration, categories of Personal Information, and categories of data subjects are described in Annex 1.

2. Service Provider Obligations and Restrictions (CCPA/CPRA)

Relatones certifies that it will not: sell or share Client Personal Information; retain, use, or disclose it for any purpose other than the business purposes specified, or outside the direct business relationship between the Parties; or combine it with personal information from other sources except as permitted for a service provider. Relatones will provide the same level of privacy protection required of businesses, will notify Client if it can no longer meet its obligations, and grants Client the right to take reasonable steps to stop and remediate unauthorized use. Relatones will not process Sensitive Personal Information except as necessary to perform the Services and as instructed.

3. Client Obligations

Client will comply with privacy laws; provide all required notices and obtain all necessary consents and legal bases; issue only lawful processing instructions; and be responsible for the accuracy and legality of the Personal Information it provides. Client will not provide HIPAA protected health information absent a signed Business Associate Agreement.

4. Confidentiality and Security

Relatones binds authorized personnel to confidentiality and limits access to those who need it. Relatones maintains reasonable administrative, technical, organizational, and physical safeguards appropriate to the nature of the data and the risk; current measures are described in Annex 2.

5. Subprocessors

Client provides general authorization for Relatones to engage subprocessors, subject to data-protection obligations at least as protective as this DPA. Relatones remains responsible for subprocessors, maintains a current list of authorized subprocessors, informs Client of intended changes, and gives Client a reasonable opportunity to object on reasonable data-protection grounds; unresolved objections allow Client to terminate the affected Services.

6. Consumer Rights, Incidents, Return/Deletion, Audits

Relatones provides reasonable assistance to enable Client to respond to verified consumer requests (to know, access, delete, correct, or opt out) and forwards any such request it receives. Relatones notifies Client without undue delay, and within the timeframe required by law, after becoming aware of a confirmed data security breach affecting Client Personal Information, with information reasonably available to help Client meet its obligations. On termination or request, Relatones returns or securely deletes Client Personal Information, subject to legal retention and routine backups. No more than once per year (unless required by a regulator or following an incident), Client may request a reasonable audit on at least thirty (30) days' notice, subject to reasonable confidentiality and cost terms; Relatones may satisfy audits with relevant certifications or reports.

Annex 1 — Details of Processing

Annex 2 — Technical and Organizational Security Measures

• Encryption of data in transit (TLS/SSL) and, where supported, at rest;
• Role-based access controls and least-privilege access;
• Reputable processors with their own security programs and contractual data-protection obligations;
• Spam-, bot-, and abuse-mitigation controls on web forms and hosting/CDN protections;
• Strong authentication on administrative accounts and periodic access review;
• Secure handling and timely deletion of data no longer required, subject to legal retention;
• Incident-response procedures and personnel confidentiality obligations;
• Multi-factor authentication on administrative accounts, use of a password manager, periodic backups, and periodic vendor security reviews.

Third-Party Service Providers

We share your personal information with third-party service providers who assist us in operating our website, delivering our services, and communicating with you. These providers are contractually required to use your information only to perform services on our behalf and may not use it for their own purposes. All providers we use store data in the United States or in jurisdictions with equivalent data protection standards. We do not sell your personal information to any third party.