Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and Relatones LLC, a California limited liability company ("Relatones," "we," "us," or "our"), governing your access to and use of relatones.com and its subdomains (the "Site") and any content, tools, resources, and forms made available through it (collectively, the "Website Services"). By accessing or using the Website Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Website Services.

These Terms govern your use of the Site only. Paid training, assessment, and consulting services are governed by a separate written agreement (such as a Master Services Agreement and Statement of Work) between Relatones and the engaging organization. As to the paid Services, the signed services agreement controls over these Terms in the event of a conflict.

2. Eligibility and Authority

The Website Services are intended for businesses and for individuals at least 18 years old using the Site in a professional capacity. By using the Website Services, you represent that you are at least 18, that the information you provide is accurate, and that if you act on behalf of an organization, you have authority to bind it to these Terms.

3. The Website Services; Informational Nature

The Site provides information about Relatones and its offerings, lead-generation forms, downloadable resources ("Resources"), and interactive tools such as the Free Skills Gap Assessment and the Training ROI Calculator. The Website Services, including all Resources and tool outputs, are provided for general informational and educational purposes only. They are not tailored to your circumstances and are not a substitute for professional advice or for engaging Relatones under a written services agreement.

4. Forms, Submissions, and Communications Consent

When you submit a form, you agree the information you provide is accurate and that we and our service providers may process it as described in our Privacy Policy. You consent to receive electronic communications relating to your submission and to the Website Services. Where you provide a telephone number and consent on a form, you agree Relatones and its authorized representatives may contact you at that number — including by call, prerecorded message, or text where applicable — for the purpose you requested, such as the "within 24 hours" demo call. Consent is not a condition of any purchase. Message and data rates may apply. You may withdraw consent at any time (reply STOP to texts, ask us to stop during a call, or email info@relatones.com).

5. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Website Services for any unlawful, fraudulent, infringing, or harmful purpose;
• Submit false, misleading, or another person's information without authorization, or impersonate any person or entity;
• Attempt to gain unauthorized access to the Site, our systems, accounts, webhook endpoints, or any data, or interfere with the Site's operation or security;
• Introduce malware, conduct denial-of-service attacks, probe for vulnerabilities, or circumvent any security or rate-limiting measure;
• Scrape, harvest, or use automated means to collect data except as permitted by our robots directives, or use the Site to build a competing product or dataset;
• Reverse engineer, copy, frame, mirror, or create derivative works of the Site or its content except as expressly permitted; or
• Use the Website Services in violation of any law, regulation, or third-party right.

We may investigate and act against any suspected violation, including suspending access and reporting conduct to law enforcement.

6. Intellectual Property

6.1 Our Content

The Site and all content, design, text, graphics, the Relatones name and logo, trademarks, course outlines, methodologies, Resources, and tool outputs ("Our Content") are owned by or licensed to Relatones and protected by intellectual-property laws. Except for the limited license below, no rights are granted to you.

6.2 Limited License to Resources

Subject to these Terms, when you download a Resource through a Site form, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use that Resource for your own internal business purposes only. You may not resell, redistribute, publish, sublicense, or commercially exploit any Resource, or remove any proprietary notice, without our prior written consent.

6.3 Trademarks of Others

References to third-party standards, statutes, agencies, or products (for example, HIPAA, OSHA, CCPA, PCI DSS, CMMC, SOC 2, or named tools) are for identification only and do not imply endorsement, affiliation, certification, or sponsorship. All third-party marks belong to their respective owners.

6.4 Your Feedback

If you provide suggestions or feedback, you grant Relatones a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation.

7. No Professional Advice; No Guarantee of Compliance

The Website Services, including all Resources, assessment results, ROI calculations, blog content, statistics, and other materials, are provided for general informational and educational purposes only. They are not, and must not be relied upon as, legal, regulatory, compliance, human-resources, cybersecurity, financial, tax, accounting, or other professional advice for your particular situation.

• Relatones is a training company. It is not a law firm, and no attorney-client relationship is created by your use of the Website Services. We do not render legal opinions or determine your legal obligations.
• Laws, regulations, and standards (including HIPAA, OSHA and Cal/OSHA, the CCPA/CPRA, California SB 553 and SB 1343, PCI DSS, CMMC, and SOC 2) change frequently and apply differently to different organizations. Nothing on the Site constitutes a determination that any law applies to you or that you are or will be in compliance with it.
• Completing an assessment, downloading a Resource, using the ROI Calculator, or engaging our training Services does not guarantee, and Relatones does not warrant, that you will pass any audit, avoid any penalty, fine, citation, claim, breach, or incident, or achieve any particular regulatory, security, financial, or business outcome.
• Any completion records, certificates, or documentation we provide are training records intended to support your own record-keeping. They are not legal certifications of compliance and do not substitute for your own legal and compliance review.

You are solely responsible for evaluating your own legal and regulatory obligations and for consulting qualified, licensed professionals before acting. You assume all risk for any decision you make or action you take based on the Website Services.

8. Results, Statistics, and Forward-Looking Statements

Any testimonials, case studies, examples, benchmarks, or statistics are not a guarantee, promise, or prediction of your results. Individual results vary based on factors outside our control. Third-party statistics are presented as published by their sources, which we do not independently verify and do not warrant. Forward-looking statements about benefits or outcomes are not commitments.

9. Third-Party Links, Tools, and Resources

The Website Services may link to or rely on third-party websites, platforms, and tools (such as file hosting, analytics, email, and form-routing providers) that we do not control. We provide these for convenience only and are not responsible for their content, availability, security, or practices. Your use of any third-party service is governed by that party's terms and privacy policy, at your own risk.

10. Availability, Changes, and Termination

We may modify, suspend, or discontinue any part of the Website Services at any time, with or without notice. We do not guarantee the Site will be uninterrupted, timely, secure, or error-free. We may terminate or restrict your access at any time, including for violation of these Terms. Sections that by their nature should survive (including 6, 7, 8, 11, 12, 13, 14, 15, and 16) will survive.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE SERVICES, INCLUDING ALL CONTENT, RESOURCES, ASSESSMENTS, TOOLS, AND OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. RELATONES DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. RELATONES DOES NOT WARRANT THAT THE WEBSITE SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you; in that case such warranties are limited to the minimum scope and duration permitted by law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL RELATONES OR ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE WEBSITE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, RELATONES'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE SERVICES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing limits liability that cannot be limited by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Relatones and its owners, officers, employees, contractors, agents, and licensors from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Website Services; (b) your violation of these Terms or any law; (c) your violation of any third-party right, including intellectual-property or privacy rights; or (d) any information you submit through the Site. We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate.

14. Governing Law and Venue

These Terms and any dispute relating to them or the Website Services are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 15, the exclusive venue for any permitted court action is the state and federal courts located in Sacramento County, California, and you consent to personal jurisdiction there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute Resolution; Binding Arbitration; Class-Action Waiver

15.1 Informal Resolution First

Before initiating any formal proceeding, the parties will first attempt to resolve any dispute informally by sending written notice to the other (to Relatones at info@relatones.com) and negotiating in good faith for at least thirty (30) days.

15.2 Binding Arbitration

If not resolved informally, you and Relatones agree any dispute arising out of or relating to these Terms or the Website Services will be resolved by final and binding arbitration administered by JAMS (or, if unavailable, the AAA) under its rules then in effect, before a single arbitrator, seated in Sacramento County, California, or by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator will have exclusive authority to resolve threshold issues of arbitrability, except as provided in Section 15.4.

15.3 Class-Action Waiver

YOU AND RELATONES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

15.4 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information. Nothing prevents either party from notifying a government agency of a complaint.

15.5 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to info@relatones.com within thirty (30) days after first accepting these Terms, stating your name and intent to opt out. If you opt out, Section 14 governs venue. If any portion of the class-action waiver is unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section continues to apply.

16. General Provisions

• Entire Agreement. These Terms and the documents incorporated by reference are the entire agreement regarding the Website Services and supersede prior understandings on that subject.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder remains in effect.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them freely, including in a merger, acquisition, or sale of assets.
• Force Majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
• Changes to Terms. We may revise these Terms by posting an updated version with a new "Last Updated" date. Material changes are effective when posted, and your continued use constitutes acceptance.
• Notices. Legal notices to Relatones must be sent to info@relatones.com and to the mailing address below.

17. Contact Us